1. General Points
1.1 Under these Terms, we define the relationship between our company, ROCHALUR, address: 5 Devova Street, Ljubljana, Slovenia as the seller and operator of the online store rochalur.com and you, our customer, who enters into a sales contract with us.
1.2 We take a single approach to our customers and provide them with the same benefits, whether they are consumers or not.
1.3 These conditions apply primarily to the purchase of goods on our Internet store rochalur.com.
2. The conclusion of the sales contract
2.1 You can conclude the sales contract with us remotely through the online store either through our customer line or in person at one of our stores or representations.
2.2 In the case of the sales contract concluded remotely, an order placed on a website or through a client line, is a draft of a sales contract. The order is valid for 21 days, and we will confirm it by email.
2.3 Only quantities for own use may be purchased. In special circumstances (especially in the case of campaigns and special offers) intended for the final consumer, only the normal quantities of the purchase apply. The seller reserves the right to determine the maximum quantity of goods that he can supply.
3. Quality Assurance
3.1 The company guarantees the quality of its products, full compliance with the declared characteristics, as well as compliance with all norms and standards in the process of its production.
The goods sold by the company cannot harm human life and health when subject to all directions for their use.
4. Terms of Payment and Delivery
4.1 You can choose a payment and delivery method from the options we offer.
Cash - you can pay for goods in cash at the Service Provider Company Center or our representative at the time of receipt of the order.
By credit card - when ordering goods online, you can make instant payment by credit card (Visa, MasterCard, etc.). If you pay by credit card, you will be redirected to a secure payment bank page where you will need to enter your card details. Collection of your confidential data (details, cards, registration data, etc.) produced by the bank’s services is with the highest degree of protection. After a successful transaction, You will receive an online check to your email. The information indicated on the check will contain all the data about the transaction.
4.2 We reserve the right to deliver goods for free in selected cases.
5.1 All prices are in Euros and include value added tax (VAT).
5.2 All orders are subject to current prices. The purchase is based on the price valid on the payment confirmation.
6. Right of withdrawal and return of goods
6.1 In the case of distance or off-premises contracts, in accordance with the provisions of the Consumer Protection Act (ZVPot), the consumer has the right to inform us within 14 (fourteen) days that he is withdrawing from the contract without giving any reason. for his decision. It is considered delivered within 14 days of receipt of the goods in writing or by e-mail. The cancellation form can be found at: ______ or by e-mail upon request at: email@example.com or call us at +3806512151.
6.2 The consumer is a natural person who obtains or uses goods and services for purposes outside his professional or gainful activity. The possibility of withdrawing from the contract in accordance with ZVPot does NOT therefore apply to legal persons, sole proprietors or natural persons who acquire goods for the purposes of their professional or gainful activity.
6.3 If you have already received the goods and withdraw from the contract, you must return the goods within 14 (fourteen) days after the notice of withdrawal to our address: ROCHALUR, doo, Devova ulica 5, 1000 Ljubljana. You are deemed to have returned the goods on time if you send them before the expiry of the 14 day return period. Shipping costs are always borne by the sender unless otherwise agreed in advance.
6.4 On return the products / goods must be unopened, unused, undamaged, in the same quantity and in the original, undamaged packaging. The return must be accompanied by the goods, personal information and bank account where the buyer wishes to receive the refund.
6.5 However, please note that you are not entitled to withdraw from the contract for contracts the item of which was made in accordance with your requirements and is not, by its nature, eligible for refund.
All products are inspected and shipped undamaged before delivery. The seller answers the case:
- the products do not correspond in quantity to the package (the quantity supplied and the quantity indicated on the delivery note do not match),
- the goods in the package are defective,
-something damaged or spilled in the package
7.2 The buyer must inform the company within 3 (three) days after the receipt of the goods at the latest - submit a written complaint to the following e-mail address: firstname.lastname@example.org with the exact explanation of the reason for the complaint and in agreement with the buyer. returned the purchase price.
7.3 Complaints referring to actual or covert errors
If you think that the product you purchased did not have the characteristics necessary to use it or show the characteristics that are defined as defective by ZVPot, properly and at the latest within 2 (two) months from the day when the defect was discovered, notify us in writing and you can request that the defective product be replaced with new flawless goods or we refund the full amount paid.
7.4 The consumer must deliver the product to us for review and allow the seller to inspect the product and, if the defect is not disputed, we shall comply with the request within 8 (eight) days after taking over the product at the headquarters of Devova 5, 1000 Ljubljana. We notify you in writing that the error is in dispute and will return the product to you in the same condition as when it was accepted.
7.5 Please note that the hypersensitivity or allergic reaction to the goods supplied is not to be considered as a real or hidden defect in the goods.
7.6 We will be happy to answer any questions you may have regarding complaints against email@example.com or by phone +380651216151
Send us your complaints to ROCHALUR, doo, address: Devova ulica 5, 1000 Ljubljana, Slovenia. If you fill out the complaint form without our help, be sure to state what the flaw is or how it manifests, as well as your request to handle the complaint.
7.7 We will notify you of the progress of the complaint, in particular of its receipt, acceptance or rejection by e-mail or SMS. We can also contact you by phone.
7.8 In case of justified complaint we bear the costs associated with the return of goods.
8.1 We offer our customers the purchase of products at special and discounted prices. Various campaigns, promotions and other marketing techniques will be marked as such. Likewise, any product to which a special offer or discounted price applies will have clear terms and conditions for participating in them.
As a way of special promotion, customers can also buy certain products through special coupons and promotional discount codes, which they receive in various ways (on leaflets, on social networks,…). A promotional code or coupon comes with different shopping benefits and is limited in time. Unless otherwise specified, each discount or gift certificate can only be used once. Unless otherwise specified, discounts are not aggregated and do not apply to products already in action. If the value of the gift certificate exceeds the cost of the entire purchase, the difference is not transferred to the new voucher and the unused amount is not refunded.
9. Complaints and disputes
9.1 The company complies with the applicable consumer protection laws and strives to fulfill its duty to provide an effective complaints system. In case of problems, the buyer will contact the seller by phone +380651216151 or by email at firstname.lastname@example.org. The procedure for handling the complaint is confidential. The Seller shall use its best endeavors to resolve any disputes by mutual agreement.
In accordance with statutory norms, it does not recognize any out-of-court consumer dispute resolution provider as competent to resolve a consumer dispute that could be initiated by a consumer under the Out-of-Court Consumer Dispute Settlement Act, but publishes an electronic link to a consumer dispute resolution online platform:
We reserve the right to change the terms without prior notice.
We want you to be completely satisfied with your order and our products. In case you want to return an item, please fill in the cancellation form with the required information. You will find the options for exercising your right of cancellation and further information in our terms for returning goods. We will not bear the costs incurred for returning the goods.
These conditions are valid from 23/1/2019